Responsible Gaming
Gaming Should Be Entertainment
At Royal Reels, we believe that gambling should only ever be viewed as a form of entertainment, never as a way to earn money or solve financial problems. It's important to approach gaming with realistic expectations and to gamble only with money you can afford to lose.
We're committed to promoting responsible gaming practices and supporting the wellbeing of our players across New Zealand.
Age Verification
Royal Reels is only available to individuals who are 18 years of age or older in New Zealand. We take age verification seriously and reserve the right to request proof of age at any time. It is your responsibility to ensure that you meet the legal age requirement in your jurisdiction before participating in any gaming activities.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem gambling issue:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money you've lost
- Hiding gambling activities or lying about the amount of money spent
- Experiencing anxiety, irritability, or mood changes related to gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Borrowing money or using savings to fund gambling activities
- Feeling unable to stop or cut down on gambling despite wanting to
- Using gambling as a way to escape problems or difficult emotions
- Unsuccessful attempts to reduce or control gambling behaviour
Self-Help Tools & Resources
Royal Reels provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you're willing to lose during a gaming session
- Time Limits: Set time reminders to help you take breaks from gaming
- Reality Checks: Regular pop-up notifications to keep you aware of how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your Royal Reels account
For detailed information on how to access these tools, please contact our customer support team or visit your account settings.
Support Organisations
If you're struggling with gambling, professional help is available. Please reach out to one of these organisations:
New Zealand
- Problem Gambling Foundation (Te Foundation): Free, confidential support and counselling services. Visit www.problemgambling.nz or call 0800 664 262
- Gambling Helpline: 24/7 free phone and text support. Call 0800 654 655 or text 8006
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): National self-exclusion scheme — www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (USA): www.ncpgambling.org
Need Help?
If you believe you or someone you care about has a gambling problem, please don't hesitate to reach out. Seeking help is a sign of strength, not weakness. Professional support services are confidential, non-judgmental, and available 24/7.
Contact the Problem Gambling Foundation today at 0800 664 262 (New Zealand) or visit www.problemgambling.nz for more information and support options.
Play responsibly. Enjoy Royal Reels safely.